Refund Policy
Last updated: October 22, 2026
Trials, renewals and refunds
The short version. A free trial costs nothing if you cancel before it ends. Once a charge has been made, the table below is everything we refund. If a situation is not in the table, it is not refundable.
| Situation | What happens |
|---|---|
| You cancel before your free trial ends | You pay nothing. |
| First charge on an annual plan (when your trial ends, or when a plan starts without a trial) | Email us within 7 days of the charge. We refund 50% of that charge and cancel the plan. That is the maximum. After 7 days there is no refund. |
| First charge on a monthly plan (when your trial ends, or when a plan starts without a trial) | Not refundable. Cancel to stop the next charge. |
| Annual renewal you have not used since the renewal date | Email us within 14 days of the charge. We refund that renewal in full and cancel it. |
| Annual renewal you have used, or one charged more than 14 days ago | Not refundable. You keep access until the end of the period you paid for. |
| Monthly renewal | Not refundable. Cancel to stop the next charge. |
| Credit packs | Not refundable. |
| Add-ons and extra seats | Not refundable. The one exception is an unused annual add-on renewal, which follows the annual renewal rule above. |
| Lifetime deal bought on ligosocial.com | Email us within 14 days of the purchase date. We refund it in full. After 14 days there is no refund. |
| Lifetime deal bought through AppSumo | Refunded by AppSumo under its own terms, not by us. |
| A limited-time offer whose page states its own refund guarantee | The guarantee on that page applies to that purchase, for the number of days stated there. After that there is no refund. |
| Our mistake: you were charged twice, charged after we confirmed your cancellation, or charged the wrong amount | We refund the amount charged in error, in full. |
Free trials. You can cancel at any time before your trial ends and you pay nothing. When the trial starts we email you the date of the first charge, and we email you a reminder before the trial ends. Once the trial ends, the plan you chose is charged. Forgetting to cancel is not a billing error.
Annual plans renew automatically. We email you 30 days and 7 days before every annual renewal, with the renewal date, the amount that will be charged, and a one-click link to cancel or switch plans.
If an annual plan or annual add-on renews and you have not used it since the renewal date, you may write to us within 14 days of the charge and we will refund that renewal in full and cancel it. For this purpose, "used" means signing in, generating content, or scheduling or publishing a post after the renewal date. Automated agents that you set up earlier and that keep running on their own do not count as use.
Outside that 14-day window, or once you have used the new period, annual renewals are not refundable, but you keep access until the end of the period you paid for.
Monthly plans and credit packs are non-refundable. Cancelling always stops the next renewal, and you keep access until the end of the period you paid for.
Lifetime deals come with a 14-day money-back guarantee. If you bought a lifetime deal on ligosocial.com, email us within 14 days of the purchase date and we will refund it in full. After those 14 days, lifetime deals are non-refundable. Lifetime deals bought through AppSumo are refunded by AppSumo under its own terms.
Cancelling. You can cancel at any time from the Billing page in your account. Cancelling stops the next charge. Your access runs to the end of the period you paid for. We do not give partial or pro-rata refunds for unused time. When we refund a plan, a renewal or a lifetime deal under the table above, it is cancelled and access to it ends on that day.
Changing plans.
- During a trial you can switch plans freely. Nothing is charged and the trial end date stays the same.
- Upgrading, or moving from monthly to annual, starts the new plan right away and charges it in full. The old plan ends at that moment. Time left on the old plan is not refunded or credited.
- Downgrading, or moving from annual to monthly, keeps your current plan until the end of the period you paid for. The new plan takes over after that. Nothing is refunded for the difference.
- Adding seats is charged for the rest of the current period on a pro-rata basis. Removing seats lowers your next bill. It is not paid back to your card.
These are not grounds for a refund:
- You forgot to cancel a trial or a renewal.
- You did not use the product, or used it less than you planned.
- You changed your mind.
- You did not read or did not receive our emails. The charge date is also shown at checkout.
- You closed or deleted your account after a charge.
- LinkedIn restricted your account, changed its rules or features, or anything else outside our control happened.
Disputes and chargebacks. Contact us before you open a dispute with your bank or card provider. A billing error is fixed faster by email than through a bank. An account with an open dispute is suspended until the dispute is resolved. A charge is never paid back twice: once a dispute is open, that charge is settled through the dispute and not through a refund as well.
How to ask. Send one email to [email protected] from the email address on your account, and tell us which charge it is about. The date we receive your email decides whether you are inside a refund window. Refunds go back to the original payment method, usually within 5 to 10 business days. A refund is the amount stated in this policy and nothing more. Processing, bank or currency conversion fees that we cannot recover are not added on top.
Your legal rights. Nothing in this policy limits rights that the law gives you and that cannot be waived.
This policy is section 4.3 of our Terms of Service. If the two ever differ, the Terms of Service apply.
Ertiqah, LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713. Email: [email protected]